The Carpet Mill Difference
The Carpet Mill Guarantee
At Carpet Mill, we believe in keeping things simple and straightforward. That’s why our warranty is just one page—no lengthy exclusions or complicated terms. It’s a practical, common-sense guarantee designed with you in mind.
What sets us apart is that you deal directly with the manufacturer. Our team is approachable, reasonable, and dedicated to making sure you're happy.
Experience the difference with a warranty that works for you—no hassle, no confusion
ACCS Rating
Our carpet ranges have been independently tested by the Australian Carpet Classification Scheme.
When shopping for carpet, you can have complete confidence in ACCS ratings. The scheme is administered by the Carpet Institute of Australia, and testing and classification is undertaken by independent and impartial experts.
The carpet is tested and star rated on its performance properties. Each carpet is rated according to its suitability for use in varying traffic levels in residential homes from light, medium, heavy to extra heavy duty. Carpets are rated out of 6 stars - the more stars, the higher quality carpet.
The ratings table is an indication of the minimum quality of carpet required for an area; however, more stars indicate a carpet will perform better and keep its appearance longer. You should seek to buy the highest quality carpet you can afford so that you can enjoy your carpet for as long as possible.
Each carpet is also tested as to its suitability for stairs. As carpet installed on stairs is subject to very concentrated wear, suitability for stairs requires a minimum residential rating of heavy duty () rating identified on the label by the star icon.
Be sure to ask your retailer about the ACCS certification for the carpet you are buying. For more information click here.
| Room | Foot Traffic | Star Rating |
|---|---|---|
| Bedroom with light traffic | Residential Light Duty | |
| Living room or entertainment area with light to medium traffic flow | Residential Medium Duty | |
| A hallway or entertainment area with heavy traffic flow | Residential Heavy Duty | / |
| Areas with extra heavy traffic flow | Residential Extra Heavy Duty | / |
Tests
We have an ongoing programme of testing using New Zealand's foremost independent testing authority, NZWTA.
NZWTA perform independent Hexapod tests for Carpet Mill. The Hexapod Tumbler Test is used to assess anticipated short-term and long-term appearance change in the texture and colour of carpets. Currently, assessments of texture and colour change are made at 1500 cycles (simulated 9-12 months in service) and 8000 cycles (3-4 years in service equivalent). These are based on the average household.
Click on any of the swatches below to view the results and images of carpets before and after testing.
Don't just take our word for it
We highly appreciate our continued relationship with Georgie, her communication and coordination capabilities provide a stress-free service at a very critical stage of any new home build or renovation. Georgie’s consistent effort and approachable nature assures our clients are taken care of when selecting their floor coverings. We look forward to many more successful building projects with Georgie & Carpet Mill as our preferred Flooring Supplier.
Next Level Building solutions Dunedin
We just want to pass on our thanks to you and Carpet Mill and Gulum for the wonderful service we have received from our first email to Carpet Mill to the final outcome which is fabulous.
We love the carpet and want to thank Gulum for his amazing work ethic pride in his work and huge efficiency in the way he went about fitting the carpet, vacuuming, and finally cleaning any marks he had left.
We were hugely impressed with the way he went about the task. Full marks to you all for a wonderful service.
G and N Brown - Cromwell
Greer at CarpetMill was absolutely fantastic, provided exceptional customers service with a fast turn around time. I highly recommend Greer for a hassle free carpet installation process
S.C Auckland
During our 10 years with Carpet Mill, they have provided outstanding service to Greenview Park Retirement Village and has always gone above and beyond to look after the needs of the village. Refurbishment of Villas and Apartments can quite often be time consuming and frustrating with delays of trade and trying to keep a tight timeline.
I found Ross and the Team at Carpet Mill always go out of their way to accommodate us.
If there are ever any issues with laying of the carpet it quickly gets fixed by Ross and his team.Ian.H Greenview Park Retiremnet Village Auckland.
We have worked with Callie and the team since we took on our Latitude Homes Central License. They run a very efficient service and are very adaptable as to where they can meet to do the initial colour consult. Product and supply is always checked so our customers always have access to the latest carpet colours and textures to check out. When it comes to install of the carpet and vinyl in our new homes it cannot be faulted with every care taken not to damage paintwork, architraves or skirting. The final product always looks great!
Latitude Homes Taranaki & Manawatu
J2 homes Ltd has been dealing with Carpet Mill for over a twenty-year period. During this time we have always founds the company easy to deal with. It provides a good product, service, and exceptional backup service.
Because it has proven to be a reliable company and our customers are happy with the above endorsements we certainly have no hesitation recommending Carpet MIll. Jason & Jolene. D J 2 Homes Tauranga.
Jason & Jolene. D J 2 Homes Tauranga
We have been relying on Carpet Mill's services for the past 23 years and we couldn't be more satisfied. Their quality carpets, combined with their outstanding customer service, have consistently exceeded our expectations, making them an invaluable partner in our building projects. Highly recommended!
RPS Homes Hamilton
“We were very impressed with carpet mill Taranaki, the carpet quality exceeded our expectations and the service provided by Callie and her team was fantastic, nothing was a problem”.
Sheree and Gavin Parr, New Plymouth
Has been a pleasure dealing with the Carpet Mill team, have always found them great to deal with, well organized and have a good quality product range.
Latitude Homes Christchuch
Not the first time we have used Carpet Mill and won’t be the last. Amazing service from Greer and the team right from the first consultation through to the installation. Nothing was too difficult and their workmanship was outstanding. The whole process was very smooth and efficient and a company that was genuinly a pleasure to deal with!
Terry C - Auckland