If you have a problem, complaint or just some
feedback, please don't hesitate to contact us. We'll
do our best to sort things out as soon as possible.
Te Rapa, Hamilton
- Call us on 0800 255 855 between 8am and 5pm, Monday to Friday
- Email us at email@example.com
- Write to us at:
What is our complaints process?
Once we have received your complaint, we will
contact you within three working days to confirm we
have received it.
If your complaint is installation related, we'll
refer your complaint to the installer. The
installer will then be responsible for resolving
the issue, however, we will continue to monitor and
facilitate the complaint until we have reached a
If your complaint is product related we kindly ask
if you could provide photos. If photos cannot be
provided we will arrange a site visit. Once we have
received all information relating to your complaint
we will contact you and arrange a suitable
resolution that is suitable for both parties,
within 20 working days. Sometimes complaints may
require additional investigation times.
If we think your complaint is related to our
service we'll contact you directly to work through
the issue with you. We always aim to resolve all
complaints as soon as possible; however the nature
of your complainant will determine the time it
takes to be resolved.
If you're not satisfied
We are a Consumer Trusted business. You may
contact the Consumer NZ Advisory service 0800 266
786 or firstname.lastname@example.org
As a New Zealand manufacturer, we endorse and
recognise all rights of the consumer under the
Consumer Guarantees Act 1993.