To become Consumer Trusted a business must meet Consumer NZ’s strict accreditation criteria and show it is committed to delivering exceptional customer service.
When dealing with a Consumer Trusted business, consumers can be confident they’re dealing with a company that delivers high standards of customer service. Consumer NZ monitors accredited businesses to ensure they are meeting their obligations under the programme.
There are under a dozen business’s that are Consumer Trusted with Carpet Mill being the only Carpet retailer.
Consumer NZ general manager Derek Bonnar says the Consumer Trusted programme encourages businesses to lift their game when it comes to customer service.
“Achieving Consumer Trusted status isn’t easy and requires businesses to have a customer-centric focus and work closely with Consumer NZ. We congratulate Carpet Mill on its achievement,” Derek says.
Consumer NZ is an independent, not-for-profit organisation. Winners of Consumer NZ endorsements can license use of the awards for marketing and promotions. All revenue raised from the endorsement programme goes back into the research Consumer NZ does on behalf of Kiwis.